1. General Agreement

Korilane Nordic OÜ, with the registration number 16427025 and located at Lutserni, Metsküla Saaremaa vald Saaremaa 94271, Estonia (referred to as the "Company"), provides content and services through www.korilanefactory.com (referred to as the "Website") in accordance with the terms and conditions stated in this agreement. By clicking the consent box, you confirm that you have read, understood, and agree to abide by these Terms and Conditions.

If a consumer purchases products from the Website, such agreement is considered a distance contract and is subject to the legal provisions of the Republic of Estonia.

If a customer who has ordered and purchased a product on the Website lacks legal or acting capacity, their legal representative (such as parents or guardians) is responsible for ordering and paying for the product. In such cases, orders cannot be canceled, and the purchase price is non-refundable.

The agreement for the purchase of products is concluded upon payment for the products and remains valid until both parties fulfill their obligations.

2. The Products

The products available on the Website are supplements intended for human consumption. The Company has taken all necessary measures to ensure that the products do not pose any risk to human health and safety.

The Company strictly prohibits misleading claims about the effectiveness or other characteristics of the products. They also adhere to good manufacturing practices in the production of herbal extracts.

The assortment of products on the Website may be subject to changes.

If a customer purchases products for further sale, they are responsible for maintaining the quality and safety of the products. This includes proper storage according to the provided instructions to preserve the products' characteristics. The Company is not responsible for defects caused by inappropriate storage conditions.

Buyers are prohibited from making changes to the composition or packaging of the product if it may affect the product's quality.

3. Product Packaging

The Company offers products for private labelling. When creating a design, customers are responsible for providing accurate information and ensuring compliance with relevant regulations, including copyright, trademark, design, official language, advertising, and unfair commercial practices laws. Font size recommendations from the Consumer Rights Protection Centre should be considered when placing information on the packaging.

Customers are prohibited from the following on individual product packaging:

  • Using third-party intellectual property objects in the design without permission.

  • Including information that could damage the Company's reputation or the reputation of its related products and individuals.

  • Providing misleading information about the product's characteristics, origin, or association with unrelated product groups.

  • Including abusive, threatening, defamatory, obscene, vulgar, illegal, or insulting information.

  • Impersonating another person or misrepresenting identity.

The product packaging design includes default information that meets legal requirements. Customers are prohibited from designing or placing information on the packaging that contradicts or hinders the perception of the default information specified in the design.

4. Prices 

All prices on the Website are indicated in euros (EUR).

All prices are subject to VAT or other sales taxes, if any applicable.

Depending on the chosen delivery method and delivery address, a delivery fee may be applied to the customer’s order, which will be clearly indicated before the payment is confirmed and included in the total order price.

The final price of the Product, including taxes and fees, as well as delivery or postage costs, will be indicated in the shopping cart before concluding the contract.

The Customer pays for the Products in accordance with the payment method chosen by the customer when placing the order.

The Company has the right to change the prices of the Products at its own discretion. The price of the Product indicated on the Website at the time of placing the order is applied to the order.

5. Supply Arrangements

For information on execution of orders and supply arrangements, as well as delivery costs, we invite you to read the Delivery Terms.

The customer is responsible for providing the correct data for delivery purposes.

6. Quality Complaints

If you have any complaints about the quality of the Products, please contact us. If the delivered Product does not comply with the provisions of the contract, consumers are entitled to exercise the consumer rights provided in the Consumer Rights Protection Law.

7. Obligations of the User

When accessing or using Website, you must comply with the Terms and Conditions and the special warnings or instructions published on the Website regarding access or use. You must always act in good faith and in accordance with the law. You may not make any changes or corrections to the Website, the Content contained therein, nor may you in any way harm the operation or functional integrity of the Website. Without limiting the generality of any other provision of these Terms and Conditions, if you knowingly or negligently breach your obligations under these Terms and Conditions, you will be liable for the loss and damage that such breach may cause to the Company, our subsidiaries, partners or licensors.

8. Links to Third Party Sites

We are not responsible for the content of other websites to or from which leads to our Website links. The links made from this Website are provided for convenience only and do not constitute an endorsement by us, our subsidiaries or partners of the content, product, service or supplier concerned. Use of links to or from other websites is at your own risk. We are not responsible in any way for the inspection or evaluation of other websites from or to which leads our Websites link, and we do not guarantee the offer of other such websites, nor do we assume any responsibility or liability for the operation of such other websites and sites, content, products or services. You should carefully read the terms and privacy policies of all other websites you visit.

9. Limitation of Liability

You agree that, in accordance with applicable law, the parties shall not be liable (by contract, negligence or otherwise) for any interruption or error in your use of this Website.

Accordance with applicable law, the parties are in no way liable (by contract, tort (including negligence) or otherwise) for: a) Business interruption; b) delays or interruptions in access to the Website; c) failure to supply, erroneous delivery, distortion, destruction or other alteration of data; d) any damage or loss of any kind incurred in connection with the presence or use of links to other websites on the Website; e) computer viruses, system crashes or failures that may occur in connection with the use of the Website, including the use of hyperlink to or from third party websites; or f) events beyond the reasonable control of the parties.

To the fullest extent permitted by applicable law, the parties shall not be liable for any indirect, incidental damages (including lost profits) related to the Website or its use (or inability to use the Website) by you, regardless of the type of activity, contract, tort (including negligence) or for other reasons, even if the Company is informed of the possibility of such losses.

10. Compensation

You agree to indemnify us for damages and expenses for legal services incurred in connection with a claim by a third party, or other damages in connection with your breach of these Terms and Conditions, mistakes in your confirmations or warranties, or your use of this Website.

11. Force majeure

The Company shall not be liable for delays or non-performance of obligations or other types of non-performance due to circumstances and obstacles beyond our reasonable control, including but not limited to strikes, government orders, acts of war or national emergencies, terrorist threats or acts, environmental or climate anomalies, non-compliance by third parties, disruptions to the internet connection, and failures of computer equipment and software. In the event of such force majeure, we will endeavour to remedy effects of the delay as soon as possible. In this case, the deadline for fulfilment of obligations is extended until the cause or effect of the delay is eliminated.

12. Intellectual property

All information and content available on this Website, including, but not limited to, trademarks, logos, service marks, text, figurative marks, button icons, images, sound clips, data collections and software, their aggregation and layout (collectively, Content) is the property of the Company, its subsidiaries, partners or licensors and is protected by the laws of the Republic of Latvia and other laws and regulations relating to the protection of intellectual property, including laws that regulate the use of copyrights and trademarks. The use of the Company’s trademarks in any way, regardless of the purpose, is not permitted without the written permission of the Company.

13. Copyright claims

All content, correspondence (via e-mail or regular mail) of the Website, as well as marketing materials used to advertise the Website on third party resources are the property of the Company. The use, distribution, reproduction or republishing of its content in whole or in part is prohibited without the written consent of the Company, except for the following purposes:

1) use the information content of the Website and its copies for personal use;

2) make copies of the content of the Website or print parts in accordance with reasonable personal use, which does not infringe the Company’s copyright or other intellectual property rights.

14. Dispute resolution procedure

The Contracting parties shall endeavour to settle all disputes by negotiation between them.

The Company will respond to your application and inform you about the possible way of claim fulfilment or dispute resolution, or alternative way of claim fulfilment within 30 (thirty) days.

If the dispute cannot be resolved through negotiations, then it shall be considered in the court of the Republic of Estonia.

The Company can only bring an action against you as a consumer in courts of the member state where you, as a consumer, are domiciled.

The Company does not in any way restrict your right to apply to the competent government authority to safeguard your rights.

The regulatory enactments of the Republic of Estonia are applicable to these Terms and Conditions.

15. General rules

You agree that these Terms and Conditions constitute an agreement between you and the Company regarding your use of this Website and its Content.

The Company has right to amend and clarify these Terms and Conditions at any time by publishing the relevant changes on the Website and indicating the date of the last changes and if the changes in the Company’s opinion could be important to you by sending you an e-mail or preparing an information notice on the Website. Any changes made to these Terms and Conditions shall take effect immediately upon publication. By continuing to use the Website after making such changes, you hereby agree to all changes. If you do not agree with the changes made, you have the right to stop using the Website at any time and cancel the orders placed but not yet fulfilled. The Company reserves the right to cancel or revoke any rights granted by these Terms and Conditions. You must comply with such withdrawal or change from the time it is made, including, if necessary, by ceasing to use the Website in any way. 

Nothing in these Terms shall be construed to create a partnership or other type of joint undertaking between you and the Company. Cases where the Company is unable to enforce these Terms and Conditions on your behalf do not affect our full right to demand compliance before or after. If any provision of these Terms and Conditions is unenforceable or invalid within the applicable law, is declared unenforceable or invalid, it shall not affect the validity or applicability of these Terms and Conditions in general, but instead these Terms and Conditions shall be amended to the extent permitted by applicable law reflect as far as possible the original intention of the parties in accordance with the original Terms and Conditions.

16. Seller details

You can file complaints and suggestions by writing to the contact details below.

Korilane Nordic OÜ

Registration number: 16427025
Legal address: Lutserni, Metsküla Saaremaa vald Saaremaa 94271, ESTONIA
E-mail: info@korilane.com